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2011年7月4日 星期一

The SHELL Audit - A Skills Assessment and Auditing System For Business and Personal Success


The S.H.E.L.L. Audit is a skills assessment and personal strengths recognition system that anyone can use to mine their background for fun and profit. It is a strengths assessment that business managers, executives and small entrepreneurs can use to get more attention, articulate greater value and increase personal and even business income.

For instance, if your whole department or business organization undergoes a SHELL audit, you have a much greater chance of identifying under-utilized intellectual capital that may be used to attract strategic partners or create profitable licensing opportunities.

The SHELL AUDIT Skills Assessment

Since the SHELL Audit is designed to maximize the intellectual capital monetization in formal and informal settings, it often requires that we customize it to the particular context of individual clients. Keep this fact in mind as you read through the subsequent sections describing this unique skills audit process.

Here are the components of the S.H.E.L.L. Audit.

S - Skills And Strengths

One of the easiest ways to begin with this area is to audit your resume and translate your past job descriptions into skills inventory covering the areas of responsibility and know-how that your jobs involved. In the "skills" section, you want to identify both "business" and personal skills.

Categories of skills may include technical and functional "hard" skill sets like:

Programming skills
IT skills
Administrative (office) skills

Or they may include soft skills areas like:

Leadership skills
Management skills
Organizational skills
Problem-solving skills

H - Hobbies And Habits

Your hobbies may be indoor or outdoor hobbies. They may be lifestyle-oriented or may be common to only certain demographics. In this age of information publishing and digital content publishing, many individuals have found ways to turn their hobbies into very lucrative profit sidelines and even full businesses.

Make a list of your hobbies to decide whether you might be able to create a community or content marketing platform around them.

E - Experiences or Epics

Your life experiences (or epics as I call them) can be highly valuable means of creating value in personal or business contexts. Many consultants have been able to build a base of business customers from expertise developed through their personal experiences.

For instance, John Maxwell who is a Christian evangelical pastor has built a worldwide thought leadership and a massive leadership development and consulting organization based on insights and expertise developed from his personal background.

My coaching clients at MarriageInspiration.com have built thriving marriage coaching and communications consulting businesses on the back of a unique epic of marital dysfunction, acrimonious divorce and blissful reconciliation.

L - Learning And Academic Background

Your academic background or your intellectual pursuits can provide the backdrop for identifying and assessing skills that you could package and provide to the marketplace for promotion or profit. Dig through the transcripts of your college career, or through training and certification programs you have completed over the course of your life and see if there are special and valuable skills or competencies that you can identify from them.

L - Loves and Life Missions

Sometimes, an individual's accomplishments and identity are defined by an all-consuming passion or by a philosophy that they adhere to. The example of John Maxwell above is one of those instances where a person leverages their spiritual background to build intellectual assets and skills that he is being paid for today.

What do you love or believe in so deeply that it can inspire you to deliver speeches, write books and create organizations?

Make a comprehensive list of these things and then see if you can match them to any of the other areas of your SHELL or connect them to a specific need in your company or in the marketplace.








Gogo Erekosima, The Small Business Digital Coach is the CEO and Lead strategist at The Idea Age Business Consulting firm, where he developed the S.H.E.L.L. audit for his clients in leadership positions.

He recommends the resources at www.TurnAttentionIntoDollars.com for small businesses (and professionals) seeking to leverage the internet to attract clients, build profitable email lists, generate internet traffic, win influential partners and grow sales in record time.


2011年6月3日 星期五

Starting a Business - 5 Personal Inventory Audits to Help You Launch Your Business Startup


Starting a business appears to be as American as apple pie. Every year, tens of thousands of people in the United States decide to launch their own business start up. If you are thinking of doing the same thing, you probably need some help in deciding exactly what type of business you should start.

In over 9 years of being a business adviser and coach, I have helped numerous entrepreneurs make decisions like this with a special set of tools known as personal inventory audits. These personal inventory audits are simple sessions where you think specifically about a particular life area and create a list of assets. Here are 5 simple audits you can perform on yourself to help you decide on the business startup of your dreams.

1. Audit your Skills and Competencies

Starting a business related to skills you have means that you can be your own employee. These may be broader professional skills, or technical skills or even leadership skills. When you establish a company that delivers a skill set that you understand, you can manage your employees based on your first hand knowledge of what they do.

2. Audit your Experiences

The experiences you have been through in your personal or business life can form the foundation of a new company. Whether these are nominally negative or positive experiences does not matter. In seminars and workshops, I instruct people to "turn tears into gold" by repackaging their experiences (and lessons learned) for the marketplace of people who may be going through similar situations.

3. Audit Proximities

By proximities, I mean that you should audit and create a list of people, places, products, or philosophies that are near and dear to you. Ask yourself questions like:



What can I partner with these people to offer?
What do these people do well that I can sell?
What are the places I'm familiar with well known for?
What do I know about this product that many others need to know but do not?
How many others could use these philosophies I have been adhering to?

These types of questions serve to jog your thinking into action and to help you discover hidden opportunities for doing business.

4. Audit your Hobbies

If you have outdoor hobbies like extreme sports or hiking and mountain climbing, you can leverage your knowledge of these areas to start a related business. Not only could you start an equipment or accessory supply business, you could start an internet-based business where you sell valuable information to fellow hobbyists. The internet is also a great business platform if your hobby is an indoor activity like embroidery or scrapbooking.

5. Audit your Professional Knowledge

Do you have professional credentials? If so you could start a business in your area of expertise. An accounting professional I know recently started a bookkeeping business to help business owners in a very specific niche. This is a great way to leverage the work you have already done and the experience you have already built in your professional life.

Conclusion

Starting a business can be one of the most exciting but challenging experiences of your life. You can increase the chances of your business reaching the point of ultimate success that you define by building a business according to your core strengths. Learning to conduct regular personal audits gives you a great measure of control in your decision-making.

These personal inventory audits are not so much exercises in starting a business as they are tools for building self-knowledge.

Self-knowledge is something you will need to make sure that starting a business does not become something you deeply regret down the road. Whether you are in charge of a business startup or you are leading a corporate unit within an established company, gaining this kind of self-knowledge makes you a more effective leader - a more effective leader for your business organization, and a more fulfilled person in life.








Gogo Erekosima, is The Small Business Digital Coach and provides customized Denver Business Coaching through a unique system of identifying and deploying hidden personal and business assets. Sign up today for a Marketing SWOT Analysis. This consulting module uncovers strategic marketing and business growth opportunities. This Consulting Package is valued at over $1500 dollars.


2011年3月15日 星期二

DMG Consulting releases 2010 quality management product - 2011/liability recording personal optimization and market...

03.03.2011 That: DMG Consulting LLC, a leading provider of telephony,
Centre contact and analysis in real-time for market research and consulting services
What: releases 2010-2011 quality management/liability?
Recording (optimization of labour - WFOS) product and
Market report
When: Today, March 20th, 2011
Where: Available in DMG Consulting online shop:
http://www.dmgconsult.com/store/store.asp

Background:

Services of DMG Consulting LLC, a leading provider of telephony, contact and research of market analysis in real time and consulting, today launched its management of the quality of 2010 - 2011/product of recording (optimization of labour) of responsibility and market report. This report is the more complete analysis, based on facts and timely this technology mature but dynamic sector. Designed to help end users to make the proper selection of technology and provider WFOS for their contact center, the report takes detailed on 18 suppliers, suites and applications and their important differentiators.

After almost three decades, management of quality/recording (WFOS) QM market contact center continues to evolve and move forward at a rapid pace. While many consider QM and solutions of recording that the commodity, the 2010 - 2011 quality management/liability recording (workforce optimization) product and market report reveals just the opposite.

"The perception that the maturity of the market WFOS is equal to commodification has never been more wrong," said Donna Fluss, President of DMG Consulting. "While the basic concepts of square meters, recording and WFOS have become standardized with the time, the ways in which suppliers provide functionality vary widely and are becoming increasingly innovative."

DMG research shows that 2010 was a great year for the WFOS market. Centres WFOS contact revenue increased 10.5%, comparison of $ million in the first half of 2009 to 522.1 million dollars in the same period in 2010. This segment of the market is now greater than during the first half of 2008 (507.7 million dollars), the peak of its previous H1. DMG predicts that the joint market WFOS will continue to expand, recovering strongly from the recession, with growth of 7% in 2011, 6% in 2012 and 5.5 per cent in 2013.

One thing the recession gave the market WFOS was time for providers to invest in research and development. The result is the wide variety of high quality solutions that are expanding the range of end users of options today. Innovations in automation of workflow provider, integration between WFOS modules, analysis, and SaaS, they are leading to fierce competition, and aggressive pricing is widespread.

"Although the recession largely has passed, end users will always be in a position where they needed to do more with less," said Fluss. "They want solutions that will contribute to the most useful findings of his quality control process, as the automation of the workflow and want at competitive prices for suppliers who want to be their partners." "It is a market of the buyer, and end users have more options than ever when it comes to WFOS."

The 2010-2011 product of recording (WFOS) quality management/liability and market report covers 18 suppliers in total and features detailed evaluations of products and the company to the leaders of the top 13 and contenders: aspect, Avaya, Calabrio, CallCopy, dvsAnalytics, interactive intelligence, KnoahSoft, Nice, OAISYSOnviSource, Verint, VPI and Zoom. Five suppliers - Cybertech, Genesys, inContact, Nexidia, and Utopia: also dealt with in a high level. The report also includes:

• Introduction, outlook, trends, challenges and projections for
WFOS market and each of its ten individual applications:
recording, square metres, training, eLearning, performance management,
analysis of the speech, topography, workforce management, desktop
analysis and analysis of text

• Comparison and analysis of prices for suppliers based on the premise,
hosted and administered for the upper market 13 service offerings
competitors

• The truth about the eight greatest of WFOS market errors

• Analysis of satisfaction of the end user with the suppliers, products,
implementations, innovation, prices and support

• Directory of global market and much more

To learn more about the 2010-2011 product of recording (WFOS) quality management/liability and market report, or to request a copy, visit www.dmgconsult.com or Deborah Navarra at deborah.navarra@dmgconsult.com email or 516-628-1098.

About DMG Consulting LLC

DMG Consulting LLC is a consulting and consulting specializing in telephony, please contact centers and analysis in real time. We are a strategic advisor to end users and suppliers, large and small and the financial community. Our mission is to help our clients build contact centers of international level through the use of technology, processes and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an exceptional experience to the customer, improve loyalty and increase sales and profits. We also help vendors develop products and services that offer differentiated innovation and benefits present and future of the end-user to meet needs.

DMG Consulting is the leading provider of research of the industry for many segments of the telephony and contact center markets, including: quality management/liability recording, speech Analytics, Performance Management interactive voice response systems, surveying and comments, workforce management, contact Center Outsourcing, please contact centre infrastructure hosted solutions, unified communications and outbound dialing solutions. For more information, visit www.dmgconsult.com.


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